Refund and Returns Policy

Last Updated: August 24, 2026

Thank you for choosing Sarve Furniture. We take pride in providing quality furniture and aim to ensure that every customer has a satisfactory shopping experience.

This Refund and Returns Policy explains the conditions under which products purchased from Sarve Furniture may be returned, replaced, repaired, or refunded.

1. Eligibility for Returns

Furniture products may be eligible for return or replacement if:

  • The product received is damaged during transportation.

  • The product received has a manufacturing defect.

  • The wrong product has been delivered.

  • The product received is significantly different from the product ordered.

Customers should contact Sarve Furniture as soon as possible after receiving the product if they notice any such issue.

2. Inspection at the Time of Delivery

Customers are advised to carefully inspect the furniture at the time of delivery.

If the product appears damaged, broken, scratched, or otherwise defective, please inform the delivery person and contact Sarve Furniture immediately.

Where possible, customers should take clear photographs or videos of the product and its packaging and share them with us for verification.

3. Damaged Products

If your furniture is damaged during delivery, please contact us with:

  • Order details

  • Customer name

  • Contact number

  • Photographs of the damaged product

  • Photographs of the packaging, where available

  • A short description of the issue

After reviewing the information, Sarve Furniture may arrange a repair, replacement, or another appropriate resolution depending on the nature and extent of the damage.

4. Defective or Incorrect Products

If you receive a defective product or a product different from what you ordered, please contact us promptly.

After verification, we may offer:

  • Repair of the affected product

  • Replacement of the affected product

  • Replacement of the affected part

  • Refund, where applicable

The resolution will depend on the nature of the issue, product availability, and applicable terms.

5. Change of Mind / Personal Preference

Furniture products are generally not eligible for return simply because of:

  • Change of mind

  • Personal preference

  • Colour preference

  • Size preference

  • The furniture does not suit the customer’s intended space

Customers are encouraged to carefully review product details, dimensions, material, colour, and other specifications before placing an order.

6. Customised or Made-to-Order Furniture

Customised, personalised, modified, or made-to-order furniture may not be eligible for return or cancellation once production has started, except where the product is defective, damaged, incorrectly manufactured, or otherwise covered by applicable consumer rights.

Any special requirements agreed with the customer will be considered according to the individual order.

7. Return Conditions

Where a return is approved, the product should generally:

  • Be in its original condition

  • Not have been intentionally damaged or misused

  • Include relevant accessories or components supplied with the product

  • Be available for inspection by Sarve Furniture or its authorised representative

A return request may be declined where damage has occurred due to improper use, negligence, modification, installation, handling, or normal wear and tear.

8. Return Process

To request a return, replacement, repair, or refund, please contact Sarve Furniture using the details provided below.

Please provide:

  1. Customer name

  2. Order number or order details

  3. Mobile number

  4. Description of the issue

  5. Clear photographs/videos of the product, where applicable

Our team will review the request and inform you of the next steps.

9. Refund Policy

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the original payment method.

Refunds may be issued after the returned product has been received and inspected, where applicable.

The time taken for the refunded amount to appear in your account may vary depending on the payment method, bank, or payment service provider.

10. Cancellation of Orders

Order cancellation requests should be made as early as possible.

Once an order has entered production, been customised, packed, dispatched, or otherwise processed, cancellation may not be possible or may be subject to applicable charges or deductions.

For customised or made-to-order furniture, cancellation may be restricted once production has started.

11. Delivery Charges

Delivery charges, transportation charges, installation charges, or other service charges may not always be refundable.

Where a return or replacement is approved because of a manufacturing defect, incorrect product, or verified transportation damage, Sarve Furniture will determine the applicable resolution based on the circumstances.

12. Exchange / Replacement

Where a product qualifies for replacement, Sarve Furniture may provide the same product or an equivalent resolution, subject to product availability.

If the same product is unavailable, we may contact the customer regarding an alternative solution.

13. Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Products damaged after delivery due to customer handling or misuse

  • Normal wear and tear

  • Minor variations in natural wood grain, colour, texture, or knots

  • Products modified or altered by the customer

  • Products damaged due to improper cleaning or maintenance

  • Products damaged due to incorrect assembly or installation by the customer or an unauthorised person

  • Customised products where the issue is unrelated to a manufacturing defect or incorrect specification

  • Products returned without prior approval from Sarve Furniture

Natural variations in solid wood furniture are considered a characteristic of the material and may not be treated as manufacturing defects.

14. 5-Year Manufacturing Warranty

Sarve Furniture provides a 5-Year Manufacturing Warranty on eligible furniture products against manufacturing defects.

The warranty covers defects that arise from manufacturing or workmanship under normal residential use.

Warranty Covers

The 5-Year Manufacturing Warranty may cover:

  • Manufacturing defects

  • Structural defects caused by manufacturing

  • Defects in workmanship

  • Manufacturing-related issues affecting the normal use of the furniture

Warranty Does Not Cover

The warranty does not normally cover:

  • Normal wear and tear

  • Damage caused by misuse, negligence, or accidents

  • Damage caused by improper handling or shifting of furniture

  • Damage caused by unauthorised modifications or repairs

  • Damage caused by excessive moisture or water exposure

  • Damage caused by unsuitable environmental conditions

  • Damage caused by improper cleaning or maintenance

  • Damage caused by pets, pests, or external factors

  • Natural variations in solid wood grain, knots, texture, or colour

  • Minor changes in wood appearance caused by natural ageing

Natural characteristics of solid wood, including variations in grain, knots, texture, and colour, are not considered manufacturing defects.

Warranty Claim Process

To make a warranty claim, customers should contact Sarve Furniture and provide:

  1. Order details or proof of purchase

  2. Customer name and contact number

  3. Description of the issue

  4. Clear photographs or videos of the affected furniture

Sarve Furniture may inspect the product before determining whether the issue is covered under the warranty.

If the issue is confirmed as a manufacturing defect, Sarve Furniture may, at its discretion, repair the product, replace the affected component, or provide another appropriate resolution.

Warranty Period: 5 Years from the date of purchase/invoice.

15. Contact Us

For any questions regarding returns, replacements, cancellations, refunds, or warranty claims, please contact us:

Sarve Furniture

Address:
RIICO AREA, Industrial Area,
Churu, Rajasthan – 331001, India

Mobile: 7014260924

WhatsApp: 8441954532

Email: sarvefurniture@gmail.com

Our team will review your request and provide further assistance.

16. Policy Updates

Sarve Furniture reserves the right to update or modify this Refund and Returns Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

17. Important Notice

This policy is intended to provide general information about Sarve Furniture’s return, replacement, cancellation, refund, repair, and warranty procedures.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.